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Delivery and payment

Ways of delivery of goods


Delivery by courier with payment upon receipt of an order
In case of payment of goods upon receipt, the courier service takes an additional fee of 3% of the cost of delivered goods.

Postpay forwarding
When sending goods after payment, payment for the value of ordered goods is carried out at the post office upon receipt. The cost of forwarding depends on the weight of the parcel and the cost of the order.

Delivery by courier after prepayment

Delivery of ordered goods is carried out after prepayment of their value.
Delivery services are paid upon receipt of ordered goods.

Mail forward after prepayment
Delivery of ordered goods is carried out after prepayment of the cost of the order and the cost of postal delivery.

Payments for mail and courier services are relied upon by the client.


Ways of payment for goods


Payment for cash upon receipt of the goods

Online payment by Visa and Mastercard

Cashless payments

For legal entities:
After accepting the order, we will bill you for payment.
All necessary documents (the original of the account, the bill of lading) will be delivered together with the order.


Courier delivery


Delivery to regions and other countries is carried out by courier services. The cost of delivery depends on the region and the weight of the package on the basis of current tariffs. The main transport companies with which our online shop operates:

New post
Ukrposhta
PonyExpress
Autolux
Delivery

The cost of delivery to your area can be found on the sites of these companies or specified by our manager. In agreement with the buyer, delivery is possible by other companies.

Rules for receipt of goods from delivery and order of registration of claims

We are diligent and attentive to packing the goods (goods) in order to deprive you, our valued customers, from the problems with the cargo (goods). We urge you to adhere to the rules of receiving the receipt of goods (goods). In case of non-compliance with the recommendations, we reserve the right to refuse assistance in investigating the shortage or damage to the goods (goods).
The present rules are recommended for the purpose of timely detection of theft or damage to the goods (goods).

When you receive a product in a transport company, you must do the following:

    
Carefully (!) Check the integrity of the package - the absence of mechanical damage to the box, transport tape, firm adhesive tape. The above should not just check, but to find out where the access to your cargo (goods) could be obtained.

    
Unpack the product directly in the warehouse, make sure that there is no mechanical damage to the product (especially pay attention to the lack of patches inside the package when receiving bottles with liquid means), check the contents of the boxes and the consignment note, which must be in the package together with the goods. In case of detection of a defect or shortage of goods in a checked box, it is necessary to make an act and import it with a stamp and signature of the authorized officer of the transport company. Report this event to us by writing a letter to manager@crew-shop.com.ua or by calling the phone numbers indicated on the site and informing you about the progress and results of the investigation for the shortage of goods (goods).

    
Describe in detail the nature of the damage to the product (product packaging), and send the photographs of the damage.

    
Save the boxes and packing material until the issue is resolved.

For more information on delivery terms and possible payment methods, please contact our manager.

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